Racktech Co., Ltd. ("Racktech", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our software products and website at racktech.ltd.
We collect information you provide directly, such as:
We also collect certain technical data automatically:
We use collected information to:
Our VPN and network products operate under a strict no-log policy. We do not collect, store, or share records of your VPN session activity, browsing history, traffic data, DNS queries, IP addresses assigned during VPN sessions, or connection timestamps.
We do not sell, trade, or rent your personal data to third parties. We may share information only in the following limited circumstances:
We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We retain personal data for as long as necessary to provide our services or as required by law. You may request deletion of your account data at any time by contacting us.
Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at support@racktech.ltd.
Our website uses minimal cookies necessary for basic functionality. We do not use tracking or advertising cookies.
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.
If you have questions about this Privacy Policy, please contact us at:
Racktech Co., Ltd.
3/155 Village No. 2, Bophut Subdistrict, Koh Samui District, Surat Thani Province, Thailand 84320
support@racktech.ltd